Terms of Service

Who we are

Day One Padel is a trading name of Alexander Benson, a sole trader, of Flat 11, Ilchester Court, Newbury RG14 7LN, United Kingdom. Contact: info@dayonepadel.com.

These terms apply when an organisation (a club, a group of clubs or an operator, "you") subscribes to the Day One Padel platform ("the platform") or uses our services. By signing in or paying for a plan you accept them on behalf of your organisation.

What the platform does

The platform reads data from your booking system (exports you upload or, where you give us access, an automatic connection) and shows your performance, your players, projections, suggested actions, win back lists and a monthly report.

Figures come from the data you give us. Projections, suggested actions and answers from Strategise are guidance, not guarantees. Where an answer assumes something, such as how many players will respond, it says so. Decisions and their results stay yours.

Your account

You choose who in your organisation has access and you are responsible for what they do. Keep passwords private and tell us at once if you think an account has been misused. We may suspend an account to protect you, other customers or the platform.

Your data

Your data stays yours. You give us permission to store and process it only to provide the platform and our services to you. We never sell it, never share it with another customer and never use it to train AI models.

For the personal data of your players and staff you are the controller and we are your processor. Our Data Processing Agreement forms part of these terms.

You confirm you have a lawful basis for every use you make of your players' data through the platform, including contacting them. Where you contact players who have not given marketing consent (for example under your own membership or booking terms, or the soft opt in for similar services), you are responsible for that basis being valid, for including a working opt out in every message and for honouring every opt out. The platform keeps each player's recorded consent and removes anyone who opts out through it from future lists.

Plans, trials and fees

Plans, prices and what each includes are shown on our pricing page or in a written agreement with you. A written agreement takes priority over the pricing page.

Monthly plans are billed monthly in advance and run until cancelled. Annual plans are billed yearly in advance. Prices exclude VAT. We give 60 days' notice of any price rise and never change the price of a term you have already paid for.

If a payment fails and is not put right within 14 days, the account becomes read only; after a further 30 days we may close it.

Services

Consultancy services (such as Guided or Managed plans, onboarding, expansion checks and opening programmes) are described in the proposal or agreement for them. They are advice and practical help; outcomes depend on many things outside our control and are not guaranteed.

Cancelling

You can cancel a monthly plan at any time with effect from the end of the current month. Annual plans can be cancelled with effect from the end of the year paid for; fees already paid are not refunded unless we have broken these terms.

When your account closes you can download your data for 30 days. After that we delete it from the live platform, and from backups within a further 30 days, unless the law requires us to keep something.

Using the platform properly

You agree to our Acceptable Use Policy. We may suspend access where it is broken.

Our promises and their limits

We provide the platform with reasonable skill and care and work to keep it available, accurate and secure. We check our figures against the data you provide, but we cannot be responsible for errors in that data or in your booking system.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or anything else the law does not allow us to limit. Otherwise our total liability in any 12 months is limited to the fees you paid us in those 12 months, and neither side is liable for indirect or consequential loss, including loss of profit or revenue.

Intellectual property

We own the platform, its software, its methods and its content. You own your data and the reports produced from it for your organisation, and may share those reports freely.

Changes to these terms

We will give at least 30 days' notice by email of any change that affects you materially. If you do not accept it, you may cancel before it takes effect.

Law

These terms are governed by the law of England and Wales, whose courts have exclusive jurisdiction.